Terms and Conditions


These General Terms and Conditions (hereinafter “GTC”) are the terms of ORI-GEL International AG.
apply to all items available and available for purchase at www.origel.ch (the “Web Store”). Technical information required to use the Web Store, which is not included in these Terms and Conditions, is provided by other information available on the Website.

By using or registering with the Web Store, you (the “Buyer”) acknowledge and agree to be bound by the terms of these Terms and Conditions, and acknowledge and agree to the following.

  1. Details of the contracting partner

In Ukraine
Distribution area: Ukraine
Company name: Origel Ukraine Tov..
Headquarters: 163. B. Khmelnytskoho street, Berehove 90202, Ukraine
Registration number:

Tax number:
(EUR) Account number:

IBAN: UA 5430 5299 0000 0260 0301 3601 537

Webshop customer support:

Email: support@origel.ch

In Serbia

Distribution area: Serbia

Company name: Origel Technology Doo.

Headquarters: 3 Boja András street, Ada 24430, Serbia
Registration number: BD 1684/2017

Tax number: 109857540

(EUR) Account number:

IBAN: RS 35330007010011495839


Webshop customer support:

Email: support@origel.ch

In Kazakhstan

Distribution area: Kazakhstan

Company name: Origel Kazahstan Too.

Headquarters: 305/1 Office, 1. Building, 16 Kabdolova street, Almaty 050062, Kazakhstan

Registration number:

Tax number:

(EUR) Account number:

IBAN:KZT: KZ216010131000127608

EUR: KZ936010131000127670


Webshop customer support:

Email: support@origel.ch

In European Union

Distribution area: all member states of the European Union

Company name: Innoinvest 7 s.r.o.

Headquarters: 332/9 Rybný street 332/9, Dunajská Streda 929 01, Slovakia

Registration number: 35186 / T

Tax number: 47 475 200

(EUR) Account number:

IBAN: SK91 7500 0000 0040 2859 3678


Webshop customer support:

Email: support@origel.ch

When using the www.origel.ch website, the Buyer enters into a contractual relationship with the company in which the product is ordered, ie which company is competent on the basis of the distribution area.

The delivery address provided by the Buyer during the order clearly determines the company competent on the basis of the distribution area, the Buyer is not free to change it.

The contracting partners constitute an ORIGEL company group, hereinafter referred to as the “ORIGEL Group”.

  1. Conclusion of the contract

The Buyer can find out about the essential features of the product or service to be ordered, the total amount of the purchase price plus tax, and the delivery fee, duration and other conditions by clicking on the product name or the image depicting the product. The Customer can add the product to his virtual cart by clicking on the “Add to cart” label or the cart icon.

When you place the product in your cart, an information window will appear informing the Customer that the product has been placed in your virtual cart. In this interface, the Customer can choose to be further informed in the Web Store (“Continue Shopping”) or to complete the information and start the ordering process by clicking on the “Cart / Checkout” button. If the Buyer has chosen the latter option, the contents of the basket will be displayed, where you can check the contents of your basket (indication of the selected product, number of pieces; piece / gross purchase price; gross purchase price to be paid, product photo, etc.).

On the shopping cart details page, the Customer can modify the order and delete an item from the shopping cart. If the Customer has found everything to be in order, you can start the order and log in to your account by clicking on “To the Checkout”, or you can make a purchase without registering by entering the requested information.

Registration is not a condition of purchase.

If the Customer has logged in to his account or provided all the necessary personal data, he must provide the delivery data, if he has indicated that the billing address is different from the delivery address, he must also provide that data.

After entering the delivery details, the Customer must select the desired payment method from the available options, then click on the “Submit Order” button to finalize his order and send it to the ORIGEL Group of companies.

  1. Binding of tenders, confirmation, conclusion of contract

After the Buyer has sent his order, the ORIGEL Group will confirm this to the Customer by automatic email within 24 hours, which will confirm that the ORIGEL Group has received the order sent by the Customer.
The automatic e-mail also includes the details of your order. This automatic e-mail means the acceptance of the Customer’s order. The order is considered to be an electronically concluded contract.

  1. Order data storage, digital data content
  • Order data is stored by ORIGEL Group. Once you have provided ORIGEL Group with your email address, ORIGEL Group will send you all relevant details of your order via email as mentioned in section 3, which you can print out if necessary.The ORIGEL Group Web site (www.origel.ch) runs on all software environments and operating systems that display html-based web pages. The ORIGEL Group web site is not responsible for any software failure that may occur for any reason. In the event of a failure, ORIGEL Group requests its Customers to inform ORIGEL Group at info@origel.ch as soon as possible to rectify the problem and to take appropriate action.

  1. Right of Withdrawal
  • The right of withdrawal applies to natural persons as Buyers (consumers) and applies to the person who purchases, orders, receives, uses, uses, and is the recipient of any commercial communication or offer related to the goods.
    The Buyer mentioned above is entitled to a contract for the sale of the Product
    a. / for the product
    b. / in the case of sale of several products, if each product is supplied at a different time, to the last product supplied
    within 8 (eight) days from the date of receipt by the Purchaser or by a third party (other than the carrier) designated by the Purchaser (“the Withdrawal Period”) without giving any reason.
    The Buyer has the right to exercise his right of withdrawal even between the date of conclusion of the contract and the date of receipt of the product.If you intend to exercise your right of withdrawal, you must send a clear statement of your intention to withdraw (via email) to ORIGEL Group during the Cancellation Period to the following email address.

The notice of cancellation is available online at.


Failure by the Buyer to submit a cancellation notice within the specified time limit shall constitute a failure to comply with the conditions for exercising the right of cancellation and shall result in termination of your contract. In the event of a written cancellation, it shall be deemed to have been validated by the deadline if the Buyer submits a statement to this effect to ORIGEL Group during the Cancellation Period (even on the 8th calendar day).

The cost of returning the Product shall be borne by the Customer and shall not be refunded to the Customer by ORIGEL Group.

If the Buyer withdraws from the off-premises or off-premises contract, the ORIGEL Group shall reimburse the full amount paid by the Buyer as consideration, including the costs incurred in connection with the withdrawal, immediately, but no later than within fourteen days of becoming aware of the withdrawal. The costs incurred in connection with the performance also include the delivery fee. In case of withdrawal, the consumer is obliged to arrange for the return of the product, so he also bears the packaging and delivery fee for the return of the product.

The product return addresses are as follows, from different distribution areas:

In Ukraine: 163 Khmelnytskoho street, Berehove 90202, Ukraine

In Serbia: 3 Boja András street, Ada 24430, Serbia

In Kazakhstan: 305/1 Office, 1. Building, 16 Kabdolova street, Almaty 050062, Kazakhstan

In European Union: 2 Akácos Road, Teleki, 8626, Hungary (The address of the contractor of the packaging partner, which is different from the address of the company issuing the invoice.)

If the Buyer withdraws from the contract, the ORIGEL Group shall refund the full amount of the products paid by the Buyer as consideration immediately, but no later than within 8 (eight) days from the arrival of the returned product, if the withdrawn product arrives in ORIGEL’s original, intact packaging. for.
It is not possible to return products in opened, non-original packaging for health and hygiene reasons!

The ORIGEL Group is entitled to withhold the purchase price of the products until it has received the product back. In case of payment by credit card or advance payment, the ORIGEL Group will always refund the return amount to the bank account provided by the Customer at the time of payment.

The Buyer must enclose the delivery note with the product to be returned and, if possible, the reason for the return. Indication of the reason for the return, ie the justification of the right of withdrawal, is not obligatory, so if the Buyer does not indicate the reason for the return, it does not mean the loss of his right of withdrawal or the impairment of any related right.

Should the Customer have any questions regarding the right of withdrawal, he can contact the customer service of the ORIGEL Group at the following e-mail address – Email: support@origel.ch

  1. Shipping, and Shipping Costs

Delivery is possible to the following destinations:

Member States of the European Union

The list of possible delivery destinations is available on the website during the selection of delivery addresses by country.

The ordered products are packaged at the premises of the company supplying the given country or at the premises of the partner company contracted for packaging.

The products are packaged in paper-based boxes that provide product protection.

The products are delivered with the following delivery partners:

Ukraine: Nova Posta
Serbia: Posta, DExpress

Kazakhstan: Kazpost
Member States of the European Union:  parcel services such as GLS, DPD, UPS, Csomagküldő Kft.

During the respective ordering process, the ORIGEL Group informs the Customer about the delivery deadlines by e-mail based on the information provided by the delivery service provider.

If the specified delivery time cannot be met, the ORIGEL Group will inform you by e-mail.

Estimated delivery times based on the delivery partner, for information purposes (the deadline also includes the product packaging), and delivery charges per country calculated in a uniform price in EUR.

Ukraine: 3-4 working days, 3.0 EUR

Serbia: 3-4 working days, 3.5 EUR

Kazakhstan: 5 working days, EUR 4.0

European Union: 2-7 working days, 12-28 EUR depending on the member state, the exact prices can be found on the website after selecting the delivery address on the website.

Shipping costs:

In all cases, the ordered products are delivered as a package or as a letter-post item, depending on the number of orders.

The delivery fee for the product is a uniform fee within the given country, regardless of the quantity of the ordered product.

Upon receipt of the product from the courier by the Customer or a third party authorized by him, or by signing the document confirming the receipt, the product will be received by the Customer. If the Buyer experiences damage to the product or packaging during receipt, he must request a record of the damage from the courier. If the packaging or the product is visibly damaged at the time of receipt, and the damage occurred before the receipt of the goods, the ORIGEL Group of companies will provide the return of the product free of charge.

  1. Reservation of Ownership

The product remains the property of the ORIGEL Group until the purchase price is paid in full.

If, for any reason, the product is in the possession of the Buyer before the full payment of the purchase price, he is liable to the ORIGEL group of companies for all damages for which no one can be ordered to compensate.

  1. Prices, Payment, Payment Costs, Due Date

The prices indicated next to the products in the webshop are to be understood in EUR and include the VAT fixed by law, plus the delivery cost, which is not included in the price of the product, ie this cost is in addition to the price of the product.

The price is the price indicated at the time of ordering.

Payment for the product can be made at the choice of the Customer based on several payment solutions, such as bank transfer, credit card (online payment) or cash on delivery.

The price of the products is basically in EUR, but the currency of payment varies from country to country, clearly defined by the contracting company.

Ukraine: UAH

Serbia: RSD

Kazakhstan: KZT

European Union: EUR

In the case of a bank transfer in advance, the Buyer must provide his order number in the notice section.

In the case of a bank transfer, the full cost of banking transactions in excess of the purchase price of the products shall be borne by the Buyer. The cost of banking transactions depends on the tariffs of the financial institutions making the transfer, ask the financial institution initiating the transaction for the exact fee.

If the amount of the bank transfer by the Buyer and the purchase price of the order differ, ORIGEL’s group customer service will try to contact the Buyer within 5 working days of receiving the money, based on the order ID. If the Buyer party cannot be reached by the ORIGEL group of companies, and the substantial amount can be agreed upon, the ORIGEL group of companies will return the full amount of the order to the account number initiating the transfer to the Buyer party.

If the Buyer has not indicated the order ID in the notification field and the customer service of the ORIGEL Group cannot identify the order, the ORIGEL Group will refund the full amount of the order to the account number initiating the transfer.

The full cost of financial transfers to the Buyer is always borne by the Buyer, so the ORIGEL group of companies can refund the price reduced by the bank transfer fee to the Buyer.

In the case of online, card payment, the purchase price of the products also includes the cost of online payment, which is always paid by the ORIGEL group of companies to the company providing the card payment solution.

Online payment service companies:
Ukraine: Liypay
Serbia: Banca Intesa
Kazakhstan: Kazpost

Depending on the destination of the order, it is possible to choose cash on delivery and delivery method.
For all payment options, your invoice will be sent electronically to the email address you provided when you made the payment.

  1. Contacting

In the event of any queries or complaints, ORIGEL will be available to Buyers via the following email or postal addresses:
E-mail: support@origel.ch

  1. Law Enforcement – Complaint Handling

The Customer may send customer / consumer complaints about the product or the activities of the ORIGEL Group to the ORIGEL Group by e-mail to support@origel.ch.
The ORIGEL Group will respond to the complaint received in writing within 15 days.

If the complaint is rejected, ORIGEL shall inform the Customer of the reason for the rejection and which authority or conciliation body may initiate the procedure, depending on the nature of the complaint.

  1. Privacy

You can access our privacy policy by visiting this link:
Privacy link:

  1. Unilateral amendment of the Terms of Service

The ORIGEL Group of Companies is entitled to unilaterally amend these General Terms and Conditions at any time. The amended provisions apply to orders placed after entry into force.

Date of entry into force of these General Terms and Conditions:

November 1, 2020

Valid until revoked