GENERAL CONTRACTUAL CONDITIONS
All of these general terms and conditions (hereinafter: GTC)
www.origel.ch
are valid for products available and available for purchase on the website (hereinafter referred to as the Webshop). The technical information required for the use of the Webshop, which is not contained in these General Terms and Conditions, is provided by other information available on the website.
By using the Webstore or registering, you, as a customer (hereinafter: Customer), accept and recognize as binding the provisions contained in these General Terms and Conditions, acknowledge and accept the following.
- Data of the contracting partner:
in Ukraine
Distribution area: Ukraine country
Company name: Origel Ukraine Tov.
Registered office: B. Khmelnytskoho Street 163, 90202 Berehove, Ukraine
Tax number: 41031260
(EUR) Account number:
IBAN: UA 7130 5299 0262 0164 0095 2516 558
SWIFT/BIC: JSC CB PRIVATE BANK
Web store customer service availability
e-mail: support@origel.ch
in Serbia
Distribution area: Serbia
Company name: Origel Technology Doo.
Headquarters: Boja András utca 3. 24430 Ada, Serbia
Company registration number: BD 1684/2017
Registry number: 21255653
Tax number: 109857540
(EUR) Account number:
IBAN: SK91 7500 0000 0040 2859 3678
SWIFT/BIC: CEKOSKBXXXX
Web store customer service availability
e-mail: support@origel.ch
in Kazakhstan
Distribution area: Kazakhstan, Russia, Uzbekistan
Company name: Origel Kazahstan LLP
Headquarters: 050046, Kazakhstan, Almaty, Egizbayev Street 13, office 66
BIN 170840000359
(EUR) Account number:
IBAN: KZT KZ216010131000127608
SWIFT/BIC: HSBKKZKX
Web store customer service availability
e-mail: support@origel.ch
in the territory of the European Union
Distribution area: All member countries of the European Union
Company name: InnoInvest7 s.r.o.
Registered office: Rybný trh 332/9, Dunajská Streda 929 01, Slovakia
Company registration number: 35186 / T
Tax number: 47 475 200
(EUR) Account number:
IBAN: SK91 7500 0000 0040 2859 3678
SWIFT/BIC: CEKOSKBXXXX
Web store customer service availability
e-mail: support@origel.ch
When using the www.origel.ch website, the Customer enters into a contractual relationship with the company that orders the product for the territory of the country, i.e. which company is the distribution area is competent based on.
The delivery address given by the Buyer during the order clearly defines the competent company based on the distribution area, and the Buyer is not free to change it.
The contracting partners together form the ORIGEL group of companies, hereinafter referred to as the “ORIGEL group of companies”.
- Conclusion of the contract
The Buyer can find out about the essential features of the product or service he wants to order, the total amount of the purchase price plus tax, as well as the price, duration and other conditions of the delivery after clicking on the name of the product or the picture depicting the product. The Customer can place the product in his virtual cart by clicking on the “Add to cart” sign or the cart icon.
When you place the product in your cart, an information window will appear informing the Customer that the product has been placed in your virtual cart. On this interface, the Customer can choose to continue browsing the Webstore (“Continue Shopping”) or finish browsing and start the order process by clicking the “Basket/Checkout” button. If the Customer has chosen the latter option, the contents of the basket will be displayed, where he can check the contents of his basket (designation of the selected product, number of pieces; piece/gross purchase price; gross purchase price to be paid, product photo, etc.).
On the cart detail page, the Customer can modify the order and delete an item from the cart. If the Buyer finds everything in order, he can start the order by clicking on “Checkout” and log in to his account, or buy without registration by entering the requested data.
Registration is not a condition for purchase.
If you have entered all necessary personal data in the Customer’s logged-in account, you must provide the delivery data, if you have indicated that the billing address is different from the delivery address, you must also provide that data.
After entering the delivery data, the Buyer must select the desired payment method from the available options, and then click on the “Send order” button to finalize the order and send it to the ORIGEL group of companies.
- Binding offer, confirmation, creation of contract
After the Buyer has sent his order, the ORIGEL group of companies will confirm this to the Buyer by automatic e-mail within 24 hours at the latest, which automatic e-mail confirms that the ORIGEL group of companies has received the order sent by the Buyer.
The automatic email will also include the details of your order. This automatic e-mail means acceptance of the Buyer’s order. The order is considered a contract concluded electronically.
- Storage of order data, digital data content
The order data is stored by the ORIGEL group of companies. After you have provided your e-mail address to the ORIGEL group, it will be sent to you in the order confirmation e-mail mentioned in point 3, which you can print out if necessary.
The website of the ORIGEL group of companies (www.origel.ch) can be run in all software environments and operating systems in which an html-based website can be displayed. The ORIGEL group of companies assumes no responsibility for software errors that may arise for any reason during the operation of the website. In the event of an error, the ORIGEL group of companies asks its customers to inform the ORIGEL group of companies via the e-mail address support@origel.ch in order to eliminate the error as soon as possible and to take the necessary measures.
- Right of withdrawal
The right of withdrawal applies to and applies to natural persons as Buyers (consumers), who buy, order, receive, use, use goods, as well as recipients of commercial communications and offers related to the goods.
The Buyer mentioned above is entitled in the case of a contract for the sale of the product
a./ to the product
b./ when buying and selling several products, if each product is delivered at a different time, the last delivered product
withdraw from the contract without reason within 8 (eight) days from the date of acceptance by the Buyer or a third party (other than the carrier) indicated by him (hereinafter: “Withdrawal Period”).
The Buyer has the right to exercise his right of withdrawal during the period between the date of conclusion of the contract and the date of receipt of the product.
If the Buyer wishes to exercise his right of withdrawal, he must send a clear statement of his intention to withdraw (via a letter sent electronically) to the ORIGEL group of companies during the Withdrawal Period, to the following e-mail address.
The declaration of withdrawal is available electronically at the following location.
If the Buyer does not send his cancellation statement within the specified deadline, in a manner that can be verified beyond any doubt, this is considered to be the case that the Buyer has not fulfilled the conditions necessary to exercise the right of cancellation, therefore his contract will not be terminated, and his contract will remain in force. In case of cancellation in writing, it shall be considered validated within the deadline if the Buyer sends his statement to this effect during the Cancellation Period (even on the 8th calendar day) to the ORIGEL group of companies.
The cost of returning the product is borne by the Buyer, the ORIGEL Group will not reimburse the Buyer.
If the Customer withdraws from the contract concluded off-premises or between those who are absent, the ORIGEL group shall immediately, but no later than fourteen days after becoming aware of the withdrawal, refund the entire amount paid by the Customer as compensation, including the costs incurred in connection with the performance. The costs incurred in connection with the performance also include the delivery fee. In case of cancellation, the consumer is obliged to arrange for the return of the product, so he is also responsible for the packaging and delivery fee for returning the product.
The product return addresses are as follows, from different distribution areas:
From the territory of Ukraine:B. Khmelnytskoho Street 163, 90202 Berehove, Ukraine
From the territory of Serbia:Boja András utca 3. 24430 Ada, Serbia
From the territories of Kazakhstan, Russia, Uzbekistan: 050046, Kazakhstan, Almaty, Egizbayev Street 13, office 66
From the territory of the European Union: Akácos út 2., 8626 Teleki, Hungary (business address of the partner entrusted with packaging, which differs from the address of the company issuing the invoice)
If the Customer withdraws from the contract, the ORIGEL group of companies will immediately, but no later than within 8 (eight) days from the arrival of the returned product, refund the full amount of the products paid by the Customer as compensation, if the product affected by the cancellation arrives at ORIGEL in its original, intact, unopened packaging. for.
Products in non-original packaging that have been opened cannot be returned for health protection and hygiene reasons!
The ORIGEL group is entitled to withhold the purchase price of the products until the product has been returned. In the case of payment made by bank card or by advance payment, the ORIGEL group of companies will always transfer the amount back to the bank account specified by the Customer at the time of payment.
The Buyer must attach the delivery note to the product to be returned and, if possible, indicate the reason for the return. The indication of the reason for the return, i.e. the justification for the right of withdrawal, is not mandatory, so if the Buyer does not indicate the reason for the return, it does not mean the loss of the right of withdrawal or the impairment of any related rights for this reason.
In the case of returning the goods and refunding the money to the customer who previously paid in whole or in part by card, regardless of the reason for the return, the ORIGEL group of companies is obliged to make the refund exclusively via the VISA, EC / MC and Maestro payment methods, which means, that the bank refunds the amount of money to the user’s account at the seller’s request.
If the Buyer has any questions regarding the right of withdrawal, he can contact the customer service of the ORIGEL group of companies at the following e-mail address – Email: support@origel.ch
- Shipping and Shipping costs
The list of possible delivery destinations and countries is available on the website when selecting delivery addresses by country.
The ordered products are packaged at the premises of the company supplying the given country, or at the premises of the partner company contracted for packaging.
The following attached table contains the delivery partner companies per destination country, delivery fees for standard delivery and cash on delivery delivery (in the case of countries where no cash on delivery amount is shown for the delivery, cash on delivery delivery is not possible), estimated general delivery time (which is from the order to be calculated and also includes the packaging time.)
The shipping fees for each country are indicated in a uniform EUR price.
| Destination Country | Export Partner Company | Shipping fee (EUR) | COD Shipping fee (EUR) | Delivery time (Day) |
|---|---|---|---|---|
| Austria | DPD | 7 | 12 | 5 |
| Belgium | Belgium Post | 10 | — | 7 |
| Bulgaria | BG Speedy | 8 | 8 | 5 |
| Croatia | HR Overseas Express | 6 | 6 | 5 |
| Czech Republic | Zasilkovna | 5.5 | 5.5 | 5 |
| Denmark | DK DAO HD | 11 | — | 8 |
| Estonia | EE Omniva | 11 | 17 | 8 |
| Finland | Fl POST NORD | 23 | — | 8 |
| France | FR Colis Prive | 10 | — | 6 |
| Germany | BUT HD | 8 | 17 | 5 |
| Greece | GR Geniki Taxidromiki | 6 | 6 | 5 |
| Hungary | HD | 8 | 8 | 3 |
| Ireland | IE Fastway Couriers | 11 | — | 7 |
| Israel | IL FedExPriority | 39 | — | 10 |
| Italy | IT Bartolini | 10 | 12 | 5 |
| Kazakhstan | Kazpost | 3 | 3 | 3 |
| Latvia | LV Omniva | 11 | 17 | 8 |
| Lithuania | LT Omniva | 11 | 17 | 8 |
| Luxembourg | Post Luxembourg | 13 | — | 7 |
| Netherlands | NL DHL | 10 | — | 7 |
| Poland | PL HD | 5.5 | 5.5 | 5 |
| Portugal | PT MRW | 10 | 15 | 8 |
| Romania | RO HD | 6 | 6 | 5 |
| Russia | Kazpost | 18 | 18 | 8 |
| Serbia | Post Serbia | 4 | 4 | 3 |
| Slovakia | Packeta domov | 5.5 | 5.5 | 5 |
| Slovenia | SL Post, or Sl DPD | 6 | 6 | 5 |
| Spain | ES MRW | 10 | 15 | 8 |
| Sweden | SE Post NORD | 19 | — | 8 |
| Switzerland and Lichtenstein | CH LI Mail Priority | 15 | — | 5 |
| Turkey | TR FedEx Priority | 35 | — | 10 |
| Ukraine | Nova Posta | 1.6 | 1.6 | 3 |
| United Arab Emirates | UAE Aramex HD | 25 | — | 10 |
| United Kingdom | GB Royal Mail 48 H | 11 | — | 7 |
| USA | Fedex | 35 | — | 10 |
In all cases, the ordered products are delivered as a package or as a mail shipment, depending on the number of items in the order.
The delivery fee for the product is independent of the quantity of items ordered, and is a uniform fee within a given country.
Upon receipt of the product from the courier by the Buyer or a third party authorized by the Buyer, or by signing the document confirming receipt, the Buyer accepts the product. If the Buyer notices damage to the product or the packaging during delivery, he must ask the courier to record the damage. If the packaging or the product is visibly damaged upon receipt, and the damage occurred before the receipt of the goods, the ORIGEL group of companies ensures the return of the product free of charge.
- Retention of Ownership
The product remains the property of the ORIGEL group of companies until the purchase price is paid in full.
If, for any reason, the product comes into the Buyer’s possession before full payment of the purchase price, he is liable to the ORIGEL group for all damages for which no one can be obliged to compensate.
- Prices, Payment, payment costs, payment due date
The prices indicated next to the products in the online store are in EUR currency and include the statutory VAT, which also includes the shipping cost, which is not included in the product price, i.e. this cost is a cost incurred in addition to the product price. The price is the price indicated at the time of the order.
The payment of the product can be made according to the Buyer’s choice based on several payment solutions, such as bank transfer, bank card (online payment), or cash on delivery.
Forward reference:
After placing the order, the Buyer will receive a confirmation e-mail with the details of the order in the currency of the destination country.
In the case of an advance payment, the Buyer can choose which of the currencies on the invoice he would like to pay in.
In the case of a bank transfer in advance, the Buyer must enter the order number in the notification section.
In case of bank transfer, the total cost of bank transactions above the purchase price of the products shall be borne by the Buyer. The cost of bank transactions depends on the fee schedule of the financial institution making the transfer, please inquire about the exact fee at the financial institution initiating the transaction.
If the amount of the customer’s bank transfer and the purchase price of the order differ, the customer service of the ORIGEL group of companies will try to contact the customer within 5 working days after the receipt of the money, based on the order identifier. If the ORIGEL group of companies is unable to reach the Buyer and discuss the difference in value, the ORIGEL group of companies will return the entire amount of the order to the account number that initiated the transfer to the Buyer.
If the Customer did not indicate the order identifier in the notification column, and the customer service of the ORIGEL group of companies cannot identify the order, the ORIGEL group of companies will return the entire amount of the order to the account number that initiated the transfer.
In all cases, the full cost of financial transfers to the Buyer is borne by the Buyer, so the ORIGEL group of companies can return the price reduced by the bank transfer fee to the Buyer.
In the case of an advance payment, the amount of the purchase price due and possibly related costs (delivery) must be transferred to the account number specified after selecting the payment type by bank transfer.
Online card payment:
In all cases, the ORIGEL group of companies pays the cost of the online payment and its full fee to the card payment solution company.
Our partners providing an online card payment solution:
Ukraine: Liypay
Serbia: Banca Intesa
Kazakhstan: Kazpost
European Union: CSOB bank
When entering payment card data, confidential information is transmitted over the public network in a protected (encrypted) form, using SSL protocols and PKI systems, as this is currently the most modern cryptographic technology. During the purchase, data protection is guaranteed by the partner companies providing online payment (e.g. in the case of Serbia, the payment processor of Banca Intesa ad Beograd guarantees the entire payment process on the bank’s website). Information about the card used for payment is never available in our system.
Cash on delivery payment:
Depending on the destination of the order, it is possible to pay cash on delivery and choose a delivery method.
Cash on delivery payment is provided by the delivery partner in the destination country, so it is only possible in the currency valid in the country in question.
In the case of all payment solutions, your invoice will be sent electronically to the e-mail address provided at the time of payment.
- Contact
In case of any questions or complaints, ORIGEL is available to the Buyers at the following email address:
Email: support@origel.ch
- Legal enforcement option – Complaint handling
The Customer may send customer/consumer objections related to the product or the activities of the ORIGEL group of companies in the form of an electronic mail to the ORIGEL group of companies at the address support@origel.ch.
The ORIGEL group of companies will respond to the complaint received in writing within 15 days.
If the complaint is rejected, ORIGEL will inform the Customer of the reason for the rejection, as well as which authority or conciliation body the Customer may initiate a procedure for, depending on the nature of the complaint.
- Privacy
You can access our data protection regulations by opening the following link:
Privacy link:
- Complaints Policy
Complaints Policy
1. Introduction
This Complaints/Complaint policy has been developed for the use of www.origel.ch operated by the ORIGEL group of companies. This policy defines the procedure for handling claims and complaints, as well as the rights and obligations of users.
2. Submission of claims and complaints
2.1. Users are entitled to submit claims or complaints to the ORIGEL group of companies at the following contact details:
* Email: support@origel.ch
* Postal address: B. Khmelnytskoho Street 163, 90202 Berehove, Ukraine
2.2. Claims and complaints must be submitted in writing with the necessary details if possible.
3. Complaints and complaints handling
3.1. The ORIGEL group of companies always tries to handle claims and complaints quickly and efficiently.
3.2. The ORIGEL group handles claims and complaints submitted by users using the following procedure:
* Record the claim or complaint in the system.
* Thorough examination and evaluation of the claim or complaint.
* Contacting the user about the details of the claim or complaint and about further actions.
* Dealing with the complaint or complaint with appropriate measures, including repair, replacement or refund in accordance with the law.
3.3. In all cases, the ORIGEL group tries to ensure the handling of claims and complaints at the best possible level, and acts in accordance with legal regulations.
4. User rights and obligations
4.1. Users are entitled to file a claim or complaint if they are dissatisfied with the service or product quality provided by the ORIGEL group of companies. The claim or complaint can be submitted to the contacts specified by the ORIGEL group of companies, which can be found on www.origel.ch.
4.2. When submitting a claim or complaint, users must describe the problem in detail and include the date of purchase and the details of the product or service.
4.3. The ORIGEL group undertakes to handle received claims or complaints in a timely and careful manner, and to do everything in its power to find a suitable solution to the problem that has arisen.
4.4. Users accept and understand that the processing of a claim or complaint may take time, and the ORIGEL group of companies may request additional information or cooperation in order to resolve the problem.
4.5. Users undertake to cooperate during the handling of complaints and, if possible, cooperate in providing information or documents requested by the ORIGEL group of companies.
4.6. The ORIGEL group of companies makes decisions related to the resolution of the complaint or complaint based on its own judgment and notifies the users of the accepted measures or the closure of the problem.
4.7. If the user is not satisfied with the handling of the complaint or complaint or with the result, he has the option of using other legal remedies provided by the applicable laws.
- Unilateral modification of the General Terms and Conditions
The ORIGEL group of companies is entitled to unilaterally modify these General Terms and Conditions at any time. The amended provisions apply to orders placed after entry into force.
The ORIGEL Group reserves the right to make any changes or corrections to the Web Store at any time, without prior warning, and to move the Web Store to a different domain name.
The entry into force of these General Terms and Conditions:
October 1, 2022
which is valid until withdrawn.
